Cathy Coleman Coaching & Training Privacy Policy

Introduction

This document sets out the privacy policy for Cathy Coleman Coaching & Training and explains how

we collect and use your personal information in connection with your relationship with us as a

customer or potential customer including:

  • Through your use of www.cathycoleman.ca” (the “site)

  • By interacting with our content and/or services

  • Please read the following carefully to understand our views and practices regarding your

    information and how we will treat it.

Who we are:

Cathy Coleman Coaching & Training is an alternative method to personal and professional

development. In the coaching environment we may use (but are not limited to) leadership

techniques, accountability, communication techniques to improve your effectiveness and capabilities.

We also use alternative natural mental health strategies such as Naikan and Morita Therapy from

Japan to help with every day situations that can cause distress. The coaching environment also

extends to Career Coaching, to assist in finding a future fulfilling direction. We promote these

methods through online coaching, person to person coaching and group facilitation.

Grounds for data collection 

Processing of your personal information meaning, any information which may potentially

allow your identification with reasonable means; hereinafter “Personal Information” is

necessary for the performance of our contractual obligations towards you and providing

you with our services, to protect our legitimate interests and for compliance with legal

and financial regulatory obligations to which we are subject. 

When you use the Site, you consent to the collection, storage, use, disclosure and other

uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed

decisions. 

What information we collect?

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.

By “information,” we mean personal information about you that we collect, use, share, store and transfer in

physical and electronic form. This information can be grouped together in the following categories:

  • Identity Information includes first name, last name, username or similar identifier, and title

  • Contact Information includes billing address, delivery address, e-mail address and telephone numbers

  • Financial Information includes bank account payment card details

  • Transaction Information includes details about payments to and from you and other details of products

    and services you have purchased from us

  • Profile Information includes your Site username and password (if applicable), your Site registration or

    acquisition date, purchases or orders made by you, your feedback and survey responses, your

    membership and membership date, and any information that you choose to share on your Site profile

  • Usage Information includes information about how you use the Site and our products and services.

  • Marketing and Communications Information includes your preferences in receiving marketing and your

    communication preferences

 Social Information means information collected if you choose to link your social media accounts with

us.

How we collect information about you:

You may give us your information by filling in forms on the Site or by corresponding with us by post, phone, e-

mail, on social media or otherwise. This includes information you provide when you:

  • Register for an account with us;

  • Become a member;

  • Place an order;

  • Sign up to our newsletters;

  • Request marketing or information to be sent to you; or

  • Enter a competition, promotion or survey;

How we use your information

We may use the information in the following ways:

Identity & Contact Information

  • Communicating with you – sending you notices regarding our services, providing you with technical

    information and responding to any customer service issue you may have;

  • To provide customer service and support;

  • For security and to check your identity;

  • To communicate with you and to keep you informed of our latest updates and services;

  • To serve you advertisements when you use our Site (see more under “Advertisements”); 

  • To market our websites and products (see more under “Marketing”); 

  • Conducting statistical and analytical purposes, intended to improve the Site.

Financial Information

 To take payments

Transactional Information

Not sure what I am doing here… Do we need this now or would we add it when we start to collect payments

for the course?

In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted

third party providers, who may be located in different jurisdictions across the world, for any of the following

purposes: 

  • Hosting and operating our Site;

  • Providing you with our services, including providing a personalized display of our Site;

  • Storing and processing such information on our behalf; 

  • Serving you with advertisements and assist us in evaluating the success of our advertising campaigns

    and help us retarget any of our users;

  • Providing you with marketing offers and promotional materials related to our Site and services; 

  • Performing research, technical diagnostics or analytics;

  • We may also disclose information if we have good faith to believe that disclosure of such information is

helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or

governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential

violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other

wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal

claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for

the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to

enforce intellectual property or other legal rights.

Please note: We will not sell, distribute or lease your personal information to third parties unless we are

required by law to do so.

User Rights

You may request to: 

1. Receive confirmation as to whether or not personal information concerning you is being processed,

and access your stored personal information, together with supplementary information. 

2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used

and machine-readable format. 

3. Request rectification of your personal information that is in our control.

4. Request erasure of your personal information. 

5. Object to the processing of personal information by us. 

6. Request to restrict processing of your personal information by us.

7. Lodge a complaint with a supervisory authority.

However, please note that these rights are not absolute, and may be subject to our own legitimate interests

and regulatory requirements. 

If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data

Protection Officer (“DPO”) using the details provided below:

cathy@cathycoleman.ca.

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to

comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be

determined taking into account the type of information that is collected and the purpose for which it is

collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated,

unused information at the earliest reasonable time. Under applicable regulations, we will keep records

containing client personal data, account opening documents, communications and anything else as required

by applicable laws and regulations. 

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own

discretion.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you

visit our Site or access our services. 

A “cookie” is a small piece of information that a website assign to your device while you are viewing a website.

Cookies are very helpful and can be used for various different purposes. These purposes include allowing you

to navigate between pages efficiently, enable automatic activation of certain features, remembering your

preferences and making the interaction between you and our Services quicker and easier. Cookies are also

used to help ensure that the advertisements you see are relevant to you and your interests and to compile

statistical data on your use of our Services. 

The Site uses the following types of cookies:

A. “cookies&” which are stored only temporarily during a browsing session in order to allow normal use

of the system and are deleted from your device when the browser is closed; 

B. “persistent cookies” which are read only by the Site, saved on your computer for a fixed period and are not

deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat

visits, for example to allow us to store your preferences for the next sign-in; 

C. “third party cookies” which are set by other online services who run content on the page you are viewing,

for example by third party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store

about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the

cookies by following the instructions of your device preferences; however, if you choose to disable cookies,

some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics

collects information such as how often users access the Site, what pages they visit when they do so, etc. We

use the information we get from Google Analytics only to improve our Site and services. Google Analytics

collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying

information. We do not combine the information collected through the use of Google Analytics with

personally identifiable information. Google’s ability to use and share information collected by Google Analytics

about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. IS

this still required? IF so, the links don’t actually go anywhere at this time…

Third party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you

disclose your information to other parties or sites throughout the internet, different rules may apply to their

use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms

and conditions and privacy policy of each third party that you choose to disclose information to. 

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to

individuals whom we do not employ or manage, including any of the third parties which we may disclose

information as set forth in this Privacy Policy. 

How do we safeguard your information?

We take great care in implementing and maintaining the security of the Site and your information, we employ

industry standard procedures and policies to ensure the safety of the information we collect and retain, and

prevent unauthorized use of any such information, and we require any third party to comply with similar

security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard

information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site,

and we make no warranty, express, implied or otherwise, that we will prevent such access.

Advertisements

We may use a third-party advertising technology to serve advertisements when you access the Site. This

technology uses your information with regards to your use of the Services to serve advertisements to you

(e.g., by placing third-party cookies on your web browser). 

You may opt-out of many third-party ad networks, including those operated by members of the Network

Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information about this

practice by NAI and DAA members, and your choices regarding having this information used by these

companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please

visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.

Marketing

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves

or by using our third party subcontractors for the purpose of providing you with promotional materials,

concerning our services, which we believe may interest you.  

Out of respect to your right to privacy we provide you within such marketing materials with means to decline

receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone

number from our marketing distribution lists. 

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you

other types of important e-mail communications without offering you the opportunity to opt out of receiving

them. These may include customer service announcements or administrative notices.

Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Site

is not designed for or directed at children. Under no circumstances shall we allow use of our services by

minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect

Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us

with Personal Information without their consent, he or she should contact us at cathy@cathycoleman.ca

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective

immediately upon the display of the revised Privacy policy. The last revision will be reflected in the “Last

modified” section. Your continued use of the Platform, following the notification of such amendments on our

website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your

agreement to be bound by the terms of such amendments.

How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it,

you can contact us at:

Cathy Coleman Coaching & Training

cathy@cathycoleman.ca

Last Modified September 2021